Last Updated: 13.08.2026

At Angel Natural’s, we carefully inspect and pack our products before dispatch. We aim to ensure that every order reaches you safely and in good condition.

Our return policy is simple:

Returns or replacements are accepted only for products that are damaged or defective.

We do not offer refunds.

1. Eligible Returns & Replacements

A return or replacement may be considered only when the product received is:

  • Damaged during delivery
  • Leaking or broken on arrival
  • Defective
  • Significantly damaged or unusable on arrival
  • The wrong product supplied by Angel Natural’s

The issue must be reported to us promptly after delivery.

2. Unboxing Video Required

For damaged or defective product claims, customers must provide a clear and continuous unboxing video wherever reasonably possible.

The video should:

  • Show the sealed parcel before opening.
  • Clearly show the shipping label.
  • Show the complete opening of the package.
  • Clearly show the product and the damage/defect.
  • Be continuous and unedited.

The unboxing video helps us verify the condition of the product at the time of delivery and process the claim efficiently.

Important: Please keep the product, packaging, shipping box, labels, and other packaging materials until the claim is resolved.

3. How to Request a Return or Replacement

Contact us through WhatsApp or email with:

  • Order number
  • Customer name
  • Registered mobile number
  • Photos of the parcel
  • Photos/videos showing the issue
  • Unboxing video
  • Brief description of the damage or defect

WhatsApp: +91 8056732232
Email: angelnaturals@gmail.com

4. Verification Process

After receiving your request, our team will review the information provided.

We may request additional photographs, videos, or other information where necessary to verify the issue.

If the claim is approved, we will provide instructions for the return or replacement.

5. Replacement

Where a replacement is approved, Angel Natural’s may provide the same product, subject to availability.

If the exact product is unavailable, we will communicate the available resolution to the customer.

6. Return Conditions

Products must be returned in the condition requested by our support team.

Products that have been opened, used, consumed, altered, tampered with, or damaged after delivery may not qualify for return or replacement, except where applicable consumer rights require otherwise.

7. Refund Policy

Angel Natural’s does not provide refunds for orders.

Approved claims for damaged or defective products will be handled through return or replacement, as applicable.

Refunds will not be offered as a standard return option.

This policy does not restrict any mandatory rights or remedies available to consumers under applicable law.

8. Change of Mind

We do not accept returns or replacements simply because:

  • You changed your mind.
  • You ordered the wrong product.
  • You no longer require the product.
  • You do not like the product after opening or using it.
  • You selected the wrong variant.

For hygiene and product-safety reasons, opened or used skincare and haircare products are generally not eligible for return or replacement unless the product is defective or otherwise covered by applicable consumer law.

9. Wrong Product Received

If you receive a product different from what you ordered, please contact us promptly.

Provide your:

  • Order number
  • Product photographs
  • Shipping-label photograph
  • Unboxing video, where available

After verification, we will arrange an appropriate replacement or return process.

10. Damaged Parcel

If the parcel appears damaged, leaking, opened, or tampered with when delivered:

  1. Photograph the parcel before opening.
  2. Record a continuous unboxing video.
  3. Open the parcel carefully.
  4. Photograph/video the product and damage.
  5. Contact Angel Natural’s promptly.

Please retain all packaging materials until we complete the verification.

11. Return Shipping

If Angel Natural’s approves a return because the product was damaged, defective, or incorrectly supplied, we will provide the applicable return instructions.

Please do not send any product back without receiving return instructions from our team.

12. Contact Us

For return or replacement assistance:

Angel Natural’s
Thittacherry,
Nagapattinam District,
Tamil Nadu – 609703, India

Phone / WhatsApp: +91 8056732232
Email: angelnaturals@gmail.com
Website: angelnaturals.in

WhatsApp Support

Send us your Order Number + Photos + Unboxing Video to request a return or replacement.